Effective date: October 2026 · This English version is the governing text.
1. Before you pay anything
Inquiries, itineraries and quotes are free and carry no obligation. Nothing is reserved and nothing is refundable — because nothing is charged — until you approve your plan and pay a deposit.
2. Deposits and balance
A deposit of 20% of the trip price confirms your booking; the balance is due 30 days before departure. If you cancel, refunds are calculated from the full trip price (deposit + balance), not the deposit alone.
3. If you cancel
Tell us in writing (email or chat) — the date of your message is your cancellation date.
| When you cancel | What we refund |
|---|---|
| 60+ days before departure | 100% of everything paid, minus card/PayPal transaction fees we cannot recover |
| 31–60 days | 80% of everything paid |
| 15–30 days | 50% of everything paid |
| Less than 15 days | 25% of everything paid (hotels and transport are usually non-returnable to us by this point) |
| No-show / mid-trip termination | No refund for unused services, but we will help recover anything recoverable |
Transfers instead of refunds: at any point, you can move your full payment to a future departure (within 18 months) instead of taking a partial refund. We charge nothing for this.
4. Special cases — treated generously
- Visa refused or entry denied (with official documentation): full refund of everything paid, or free move to a future date.
- Medical emergency or death in the immediate family (doctor's certificate): we refund everything except costs already committed to suppliers, and we always fight to recover those. In practice most travelers in this situation receive 90%+ back.
- Force majeure (natural disaster, epidemic, government closure of a site): full credit toward a future trip, or refund of everything not already committed to suppliers.
5. If we cancel or change
If we cancel your trip for any reason — including too few travelers to run a small-group departure — you choose: 100% refund of everything you paid, a credit toward a future trip, or a rebooked itinerary of equal value. We announce confirmed small-group departures no later than 30 days before start; we never cancel after that except for safety.
If a single activity inside your trip is cancelled (e.g. a park closes), we substitute an equivalent activity or refund the difference between the two, at your choice.
6. How refunds are paid
- Refunds go back by the same method you paid (card, PayPal, or bank transfer), in the same currency.
- We process every refund within 5 business days of confirmation. Card and PayPal refunds typically arrive within 5–10 business days after that; bank transfers depend on your bank.
- We never charge a cancellation "administration fee" on top of the schedule above. What you see is what happens.
7. Questions
Email us via the contact form on our website and a manager will personally confirm your cancellation date and refund amount in writing within one business day.